iStock-1053121188.jpg

FAQ

 Frequently asked questions from our users that could help you guide your way to claim your traveler rights 

COMMON TOPICS

ABOUT FLIGHTBACK

ABOUT OUR SERVICES

SERVICE GUARANTEE

About Flightback

What is Flightback.org?

Flightback.org is a flight claim specialized company that solves traveler issues in more than 175 countries with most of the airlines around the world.

Flightback is the pivot of the already established and successful site reflights.com that was acclaimed by prestigious media outlets in two different continents, due to its role in helping travelers around the world with CE 261/2004 claims.

As the business grew, more and more customers demanded a broader portfolio of services outside the scope of European regulation. That's when Flightback.org was born.

Now, as an "all-your-claims-in-one-place" company, we can reach more flight passengers that need specialized claim service to demand their rights from the airlines.

Why use Flightback.org?

Use Flightback if you want to spend your time in stuff that adds value to your life, instead of fighting with the airline for your traveler rights.

Dealing with airline policies and legal regulations can be stressful. You can use our flight claim services to better understand your situation, decide the better strategy to follow, and let us do the dirty work for you while you sit back and relax.

Who is Flightback.org for?

Are you a regular business traveler? Maybe a casual traveler on its annual vacation? 

Flightback is the perfect solution for travelers that experienced a flight affectation, need to refund their flight ticket, or have doubts regarding their rights or the airline's response.

 

Flightback is just right for you if:

  • Are a regular business traveler

  • Are a casual traveler

  • You experienced a flight cancellation/delay

  • The airline does not solve your doubts

  • Have airline credit/voucher but want a refund

  • Have doubts regarding your past or upcoming flight

  • Are not sure if you will be able to fly

  • Experienced an overbooked flight

  • The airline denies refunding your ticket

  • Want to claim an ec261/2004 compensation

 
Captura de Pantalla 2021-02-09 a la(s) 5

About Our Services

What's Flight Advisor service?


With this service, you will receive a smart advisory for any flight question, doubt, issue, or situation. You state your case, and a flight expert will analyze and provide a clever response. The service cost is €15 per case, at our checkout.




What's Flight Broker service?


With this service, we will explore all possible processes within the airline to obtain a refund, airline voucher/credit for you, depending on your needs. The service cost is €50 per case, at our checkout.




What's Reflights Compensation service?


Named after our previous company (reflights.com), the Reflights Compensation Claim service is our product specialized in fully managing a claim compensation of up to €600 for ec261/2004 rights. With this service, we will manage your claim on an end-to-end process. We will file the claim with the airline and in case we receive a denial,we will escalate the case with the authority. The service cost is a 25% fee over the obtained compensation from the airline.





What's Flight Advisor service?


With this service, you will receive a smart advisory for any flight question, doubt, issue, or situation. You state your case, and a flight expert will analyze and provide a clever response. The service cost is €15 per case, at our checkout.




What's Flight Broker service?


With this service, we will explore all possible processes within the airline to obtain a refund, airline voucher/credit for you, depending on your needs. The service cost is €50 per case, at our checkout.




What's Reflights Compensation service?


Named after our previous company (reflights.com), the Reflights Compensation Claim service is our product specialized in fully managing a claim compensation of up to €600 for ec261/2004 rights. With this service, we will manage your claim on an end-to-end process. We will file the claim with the airline and in case we receive a denial,we will escalate the case with the authority. The service cost is a 25% fee over the obtained compensation from the airline.





Flightback.org is a flight claim specialized company that solves traveler issues in more than 175 countries with most of the airlines around the world.

As an "all-your-claims-in-one-place" company, we can reach more flight passengers in need of specialized claim services than our competitors.

Dealing with airline policies and legal regulations can be stressful. You can use our flight claim services to better understand your situation, decide the better strategy to follow, and let us do the dirty work for you while you sit back and relax.

 

About our service guarantee

What is the Service Guarantee?

Flightback.org was born due to poor customer service. We hate it and we never want to be described as such. That's why we feel confident to offer a full-service satisfaction guarantee.

This means that if you are not satisfied with our service, regardless of the result, we are willing to refund you as per your request. As simple as that.

Does it apply to all of the services?

Yes. You can request a refund in case of service dissatisfaction for any of our services.

 

We want to deliver the best customer service. That's why we feel confident to offer a full-service satisfaction guarantee.

If you are not satisfied with our service, regardless of the result, you can request a service refund. As simple as that.

Are you a regular business traveler? Maybe a casual traveler on its annual vacation? 

Flightback is just right for you if:

  • You experienced a flight cancellation/delay

  • The airline does not solve your doubts

  • Have airline credit/voucher but want a refund

  • Have doubts regarding your past  flight

  • Experienced an overbooked flight

  • The airline denies refunding your ticket

  • Want to claim an ec261/2004 compensation

Captura de Pantalla 2021-02-09 a la(s) 5

 Try now.  Claim immediately.

no gain-no fee   ·   stress-less   ·   100% online