top-10-airlines

Airline ranking according to Flightback.org

The present score value is attributed according to different service rating elements based on our experience managing cases and listening to our customer's experiences.

Ranking
Airline
Airline
Website
1
Lufthansa
lufthansa.com
2
Norwegian Air
norwegian.com
3
SAS Scandinavian Airlines
scandinavian.com
4
KLM
klm.com
5
American Airlines
aa.com
6
British Airways
britishairways.com
7
Flybe
flybe.com
8
Air Europa
aireuropa.com
9
Air France
airfrance.com
10
Aeroméxico
aeromexico.com

Our ranking criteria

*The score is based on Flightback's experience, for information purposes only, and may change from time to time.

TRANSPARENCY

How clear and upfront is the airline regarding your rights and compensation options. Includes airline policies

secure-online-team-flight-claim

EFFICIENCY

How likely it is for the airline to solve issues in the minimum response time. The lesser bureaucracy, the better

light-bulb-puzzle-team-claim

COMMUNICATION

How good the airline manages client communication regarding its problem-solving approach

ABOUT

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